Improving Asynchronous Interview Interaction with Follow-up Question Generation

Author
Keywords
Abstract
The user experience of an asynchronous video interview system, conventionally is not reciprocal or conversational. Interview applicants expect that, like a typical face-to-face interview, they are innate and coherent. We posit that the planned adoption of limited probing through follow-up questions is an important step towards improving the interaction. We propose a follow-up question generation model (followQG) capable of generating relevant and diverse follow-up questions based on the previously asked questions, and their answers. We implement a 3D virtual interviewing system, Maya, with capability of follow-up question generation. Existing asynchronous interviewing systems are not dynamic with scripted and repetitive questions. In comparison, Maya responds with relevant follow-up questions, a largely unexplored feature of irtual interview systems. We take advantage of the implicit knowledge from deep pre-trained language models to generate rich and varied natural language follow-up questions. Empirical results suggest that followQG generates questions that humans rate as high quality, achieving 77% relevance. A comparison with strong baselines of neural network and rule-based systems show that it produces better quality questions. The corpus used for fine-tuning is made publicly available.
Year of Publication
2021
Journal
International Journal of Interactive Multimedia and Artificial Intelligence
Volume
6
Issue
Special Issue on Artificial Intelligence, Paving the Way to the Future
Number
5
Number of Pages
79-89
Date Published
03/2021
ISSN Number
1989-1660
URL
https://www.ijimai.org/journal/sites/default/files/2021-02/ijimai_6_5_8.pdf
DOI
10.9781/ijimai.2021.02.010
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