TY - JOUR KW - Recommendation Systems KW - DSS KW - Twitter KW - Collaborative Filtering KW - Industrial Diagnosis AU - Noria Taghezout AU - Fatima Zohra Benkaddour AU - Fatima Zahra Kaddour-Ahmed AU - Ilyes-Ahmed Hammadi AB - In this paper, we propose a global architecture of a recommender tool, which represents a part of an existing collaborative platform. This tool provides diagnostic documents for industrial operators. The recommendation process considered here is composed of three steps: Collecting and filtering information; Prediction or recommendation step; evaluating and improvement. In this work, we focus on collecting and filtering step. We mainly use information result from collaborative sessions and documents describing solutions that are attributed to the complex diagnostic problems. The developed tool is based on collaborative filtering that operates on users' preferences and similar responses. IS - Regular Issue M1 - 3 N2 - In this paper, we propose a global architecture of a recommender tool, which represents a part of an existing collaborative platform. This tool provides diagnostic documents for industrial operators. The recommendation process considered here is composed of three steps: Collecting and filtering information; Prediction or recommendation step; evaluating and improvement. In this work, we focus on collecting and filtering step. We mainly use information result from collaborative sessions and documents describing solutions that are attributed to the complex diagnostic problems. The developed tool is based on collaborative filtering that operates on users' preferences and similar responses. PY - 2018 SP - 118 EP - 130 T2 - International Journal of Interactive Multimedia and Artificial Intelligence TI - An Adapted Approach for User Profiling in a Recommendation System: Application to Industrial Diagnosis UR - http://www.ijimai.org/journal/sites/default/files/files/2018/06/ijimai_5_3_13_pdf_15716.pdf VL - 5 SN - 1989-1660 ER -