Construction of a Benchmark for the User Experience Questionnaire (UEQ)

Authors

  • Martin Schrepp SAP AG, Germany.
  • Andreas Hinderks University of Applied Sciences Emden Leer image/svg+xml
  • Jörg Thomaschewski University of Applied Sciences Emden Leer image/svg+xml

DOI:

https://doi.org/10.9781/ijimai.2017.445

Keywords:

User Experience, UEQ, Benchmark

Abstract

Questionnaires are a cheap and highly efficient tool for achieving a quantitative measure of a product’s user experience (UX). However, it is not always easy to decide, if a questionnaire result can really show whether a product satisfies this quality aspect. So a benchmark is useful. It allows comparing the results of one product to a large set of other products. In this paper we describe a benchmark for the User Experience Questionnaire (UEQ), a widely used evaluation tool for interactive products. We also describe how the benchmark can be applied to the quality assurance process for concrete projects.

Downloads

Download data is not yet available.

References

Schrepp, M.; Hinderks, A. & Thomaschewski, J. (2014). Applying the User Experience Questionnaire (UEQ) in Different Evaluation Scenarios. In: Marcus, A. (Ed.): Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. Lecture Notes in Computer Science, Volume 8517, pp. 383-392. Springer International Publishing.

Nielsen, J. (1994). Usability Engineering. Elsevier.

Preece, J., Rogers, Y., & Sharpe, H. (2002). Interaction Design: Beyond Human-Computer Interaction. New York: Wiley.

Rieman, J., Franzke, M., & Redmiles, D. (1995, May). Usability evaluation with the cognitive walkthrough. In Conference Companion on Human Factors in Computing Systems (pp. 387-388). ACM.

Nielsen, J. (1992, June). Finding usability problems through heuristic evaluation. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 373-380). ACM.

Nielsen, J. (1994, April). Enhancing the explanatory power of usability heuristics. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 152-158). ACM.

Nielsen, J. (1994). Heuristic Evaluation. In J. Nielsen & R. L. Mack (Eds.), Usability Inspection Methods (pp. 25-62). New York: Wiley.

Brooke, J. (1996). SUS: A quick and dirty usability scale. In Usability Evaluation in Industry, 189(194), 4-7.

Kirakowski, J., & Corbett, M. (1993). SUMI: The Software Usability Measurement Inventory. British Journal of Educational Technology, 24(3), 210–212.

Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität [AttrakDiff: A questionnaire to measure perceived hedonic and pragmatic quality]. In J. Ziegler & G. Szwillus (Eds.), Mensch & Computer 2003. Interaktion in Bewegung (pp. 187-196). Stuttgart: Teubner.

Moshagen, M., & Thielsch, M. T. (2010). Facets of visual aesthetics. International Journal of Human-Computer Studies, 68(10), 689-709. (Visual Aesthetics of Websites Inventory).

Laugwitz, B., Schrepp, M., & Held, T. (2006). Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten [Construction of a questionnaire for the measurement of user experience of software products]. In A. M. Heinecke & H. Paul (Eds.), Mensch & Computer 2006 – Mensch und Computer im Strukturwandel (pp. 125-134). Oldenbourg Verlag.

Laugwitz, B., Schrepp, M., & Held, T. (2008). Construction and evaluation of a user experience questionnaire. In A. Holzinger (Ed.), USAB 2008. Lecture Notes in Computer Science, LNCS 5298 (pp. 63-76).

Hassenzahl, M. (2001). The effect of perceived hedonic quality on product appealingness. International Journal of Human-Computer Interaction, 13(4), 481-499.

Rauschenberger, M., Schrepp, M., Perez-Cota, M., Olschner, S., & Thomaschewski, J. (2013). Efficient measurement of the user experience of interactive products: How to use the User Experience Questionnaire (UEQ). Example: Spanish Language Version. International Journal of Interactive Multimedia and Artificial Intelligence (IJIMAI), 2(1), 39-45.

Downloads

Published

2017-06-01
Metrics
Views/Downloads
  • Abstract
    214
  • PDF
    63

How to Cite

Schrepp, M., Hinderks, A., and Thomaschewski, J. (2017). Construction of a Benchmark for the User Experience Questionnaire (UEQ). International Journal of Interactive Multimedia and Artificial Intelligence, 4(4), 40–44. https://doi.org/10.9781/ijimai.2017.445

Most read articles by the same author(s)

1 2 > >>