Construction of a Benchmark for the User Experience Questionnaire (UEQ)
DOI:
https://doi.org/10.9781/ijimai.2017.445Keywords:
User Experience, UEQ, BenchmarkAbstract
Questionnaires are a cheap and highly efficient tool for achieving a quantitative measure of a product’s user experience (UX). However, it is not always easy to decide, if a questionnaire result can really show whether a product satisfies this quality aspect. So a benchmark is useful. It allows comparing the results of one product to a large set of other products. In this paper we describe a benchmark for the User Experience Questionnaire (UEQ), a widely used evaluation tool for interactive products. We also describe how the benchmark can be applied to the quality assurance process for concrete projects.Downloads
References
Schrepp, M.; Hinderks, A. & Thomaschewski, J. (2014). Applying the User Experience Questionnaire (UEQ) in Different Evaluation Scenarios. In: Marcus, A. (Ed.): Design, User Experience, and Usability. Theories, Methods, and Tools for Designing the User Experience. Lecture Notes in Computer Science, Volume 8517, pp. 383-392. Springer International Publishing.
Nielsen, J. (1994). Usability Engineering. Elsevier.
Preece, J., Rogers, Y., & Sharpe, H. (2002). Interaction Design: Beyond Human-Computer Interaction. New York: Wiley.
Rieman, J., Franzke, M., & Redmiles, D. (1995, May). Usability evaluation with the cognitive walkthrough. In Conference Companion on Human Factors in Computing Systems (pp. 387-388). ACM.
Nielsen, J. (1992, June). Finding usability problems through heuristic evaluation. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 373-380). ACM.
Nielsen, J. (1994, April). Enhancing the explanatory power of usability heuristics. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 152-158). ACM.
Nielsen, J. (1994). Heuristic Evaluation. In J. Nielsen & R. L. Mack (Eds.), Usability Inspection Methods (pp. 25-62). New York: Wiley.
Brooke, J. (1996). SUS: A quick and dirty usability scale. In Usability Evaluation in Industry, 189(194), 4-7.
Kirakowski, J., & Corbett, M. (1993). SUMI: The Software Usability Measurement Inventory. British Journal of Educational Technology, 24(3), 210–212.
Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität [AttrakDiff: A questionnaire to measure perceived hedonic and pragmatic quality]. In J. Ziegler & G. Szwillus (Eds.), Mensch & Computer 2003. Interaktion in Bewegung (pp. 187-196). Stuttgart: Teubner.
Moshagen, M., & Thielsch, M. T. (2010). Facets of visual aesthetics. International Journal of Human-Computer Studies, 68(10), 689-709. (Visual Aesthetics of Websites Inventory).
Laugwitz, B., Schrepp, M., & Held, T. (2006). Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten [Construction of a questionnaire for the measurement of user experience of software products]. In A. M. Heinecke & H. Paul (Eds.), Mensch & Computer 2006 – Mensch und Computer im Strukturwandel (pp. 125-134). Oldenbourg Verlag.
Laugwitz, B., Schrepp, M., & Held, T. (2008). Construction and evaluation of a user experience questionnaire. In A. Holzinger (Ed.), USAB 2008. Lecture Notes in Computer Science, LNCS 5298 (pp. 63-76).
Hassenzahl, M. (2001). The effect of perceived hedonic quality on product appealingness. International Journal of Human-Computer Interaction, 13(4), 481-499.
Rauschenberger, M., Schrepp, M., Perez-Cota, M., Olschner, S., & Thomaschewski, J. (2013). Efficient measurement of the user experience of interactive products: How to use the User Experience Questionnaire (UEQ). Example: Spanish Language Version. International Journal of Interactive Multimedia and Artificial Intelligence (IJIMAI), 2(1), 39-45.
Downloads
Published
-
Abstract214
-
PDF63






